We reserve the right, at our discretion, to modify, add, or delete portions of this Ticketing Policy at any time by posting an updated Ticketing Policy to the Site. Any modifications, additions, or deletions to this Ticketing Policy shall be effective immediately upon posting. Your continued use of the Site following the posting of an updated Ticketing Policy will mean that you agree to those changes.
Please contact us at firstname.lastname@example.org if you have any questions about the Site.
Ordering Process and Payment Methods
NPR has no control over Splash and is not responsible or liable if Splash or Splash’s payment process is unavailable for any reason, including but not limited to technical issues or other outages that may impact your ability to obtain or purchase tickets.
Upon receipt of a credit card authorization from a ticket purchase, Splash will email you a confirmation and issue you a unique confirmation number using the email address provided with your order. We are not responsible for issuing order confirmations or verifying the receipt of payments. You are responsible for confirming that your order has been processed and finalized.
Unless otherwise indicated in the description for a particular Event, tickets will be emailed to you by Splash along with the confirmation you receive upon ordering tickets. It is your responsibility to bring copies of your tickets to the Event if necessary. For some Events, electronic tickets may be accepted. Please check the Event description for more information.
We reserve the right to limit the number of tickets you may receive for Events. Any applicable ticket limits will be posted in
the description for the Event.
Tickets are not redeemable for cash or other value except admittance to the Event for which the tickets are issued. Subject to applicable law, Event tickets may not be resold without NPR’s prior consent.
Cancellations or Changes to an Event
We reserve the right to cancel, postpone, and/or change any Event for any reason at any time.
If you obtained tickets through Splash for an Event that is cancelled or postponed, we will attempt to notify you using the email address used in connection with the ticket order. If you purchased tickets through Splash for an Event that has been cancelled, a full refund will automatically be issued through Splash (as described in the Refund Policy section below). We are not liable for partial performances, or venue, line-up, date, or time changes, and will not issue refunds in such cases.
If you obtained tickets through a third party organizer’s or venue’s website or ticketing service that is cancelled or postponed, we will use reasonable efforts to notify you if we are informed that the Event is cancelled or postponed and if we have your contact information.
Tickets are non-refundable except if an Event is cancelled as described above. Please carefully confirm the Event name, time, location, and quantity of tickets before submitting your order.
Where permitted, refunds will be issued through Splash to the method of payment used for the transaction within thirty days. When a refund is processed, you will receive an email notification from Splash.
Promotions and Contests
Tickets are for the personal use of the purchaser only and may not be used for commercial purposes, advertising, promotions, lotteries, raffles, contests, or sweepstakes, without NPR’s prior written consent.
Recordings and Photographs
You may not record, publish, transmit, display, sell, or use live audio or video, recordings, or photographs of an Event for commercial purposes without prior written consent from NPR and/or the applicable rights holders. You may record, publish, transmit, display, and use a limited and reasonable amount of recordings or photographs of an Event for personal, non-commercial use to the extent permitted by applicable law, provided that (a) you do not use such materials in a manner that suggests NPR promotes or endorses your, or any third party’s, causes, ideas, websites, products, or services; (b) you do not use such materials in any way that is unlawful or harmful to any other person or entity, including but not limited to any use that defames or invades the privacy of any person or entity; (c) you agree to hold NPR harmless from any claims arising from such usage; and (d) you agree to comply with any takedown requests issued by NPR following NPR’s receipt of any notice of actual or alleged infringement by a third party rights holder or notice of actual or alleged defamation or other unlawful use. In addition, you agree to abide by any applicable rules and policies imposed by a third party organizer or venue where an Event is held related to recording or use of recordings of the Event, including but not limited to prohibitions against recording or photographing an Event.
You acknowledge that Events are open to the public and that your appearance and actions inside and outside of the venue where an Event occur are public in nature, and you have no expectation of privacy with regard to your actions or conduct at Events. By attending an Event, you grant permission to NPR and its employees, agents, member stations, and licensees, and to any hosts, participants, third party organizers, and sponsors of the Event and their employees, agents, and licensees, permission to record, publish, transmit, distribute, display, and otherwise use your name, image, likeness, appearance, acts, movements, and statements related to your attendance at or participation in the Event for any purpose, in any manner, in any medium or context now known or hereafter developed, including but not limited to news reporting, publicity, and promotional purposes, throughout the world, without further authorization from or compensation to you.
Links to Third Party Sites and Services
The Site may include links to websites, applications, and services maintained by third parties, over which NPR has no control. NPR does not endorse the content, operators, products, or services of such sites, including but not limited to Splash, and NPR is not responsible for the content, operators, availability, accuracy, quality, advertising, data collection and privacy practices, data security, products, services, or other materials on or available from such sites. NPR shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, products, or services available on or through Splash or other such sites.
Limitation of Liability
Ejections and Searches
We appreciate your cooperation with the rules and policies applicable to Events and the venues where Events are held, including those related to security measures for the safety of our audience, artists, and participants.
We, together with any organizer, host, sponsor, venue, or other participant, reserve the right, without refund, to refuse admission to or eject any person whose conduct NPR, or any organizers, hosts, sponsors, or venues, deems disorderly, or who fails to comply with applicable rules and policies for an Event. When entering an age-restricted Event, appropriate identification must be shown. If suitable identification is not presented, you may be refused admittance to the Event without a refund.
You and your belongings may be searched upon entry to an Event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the Event without a refund. We and certain venues operators may have additional rules and policies specific to certain Events related to searches and what items may be brought onto the premises, including but not limited to alcohol, drugs, weapons, cameras, and laser pointers. We reserve the right, without refund, to refuse admission to or eject any person who fails to comply with such rules and policies.